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Veterinary Practice Management Articles - All
Are your passwords strong enough?
Publish Date - 08/24/2010
If any of your computer passwords are fewer than eight characters, it might be time to come up with a new one. Don't stifle your team
Publish Date - 08/20/2010
Even with the best of intentions in mind, as a manager it is possible and even easy to bring down your team. Avoid these three pitfalls, as described by the Harvard Business Review.Small business owners'optimism falling
Publish Date - 08/11/2010
Two recent surveys show that small business owners are becoming more pessimistic about the economy.Visionary Voices What Would You Change About the Profession?
Publish Date - 08/09/2010
In October 2010, Trends magazine reports opinions and ideas from several thought leaders in answer to the question: What would you change about the veterinary profession? They had plenty to say.Tips for harnessing social media
Publish Date - 08/02/2010
Everyone knows social media is the current big thing. But how do you make it work best for you? $30 billion loan package: Will it help small business?
Publish Date - 07/26/2010
The U.S. Senate is preparing to vote on a bill that would free up $30 billion for community bank loans, but some experts say the measure will do little to help small businesses,Trends articles on pet nutrition you don't want to miss
Publish Date - 07/19/2010
With the release of the AAHA Nutritional Assessment Guidelines for Dogs and Cats, practices might be looking for ways to implement them. Here are a few articles from past Trends magazines that can help you do just that.Small business owners losing optimism in economy
Publish Date - 07/14/2010
Small business owners are losing faith in the economy, according to a recent survey.Economic Bulletin: What Role Should A Practice Have in Your Investment Portfolio?
Publish Date - 07/06/2010
Veterinary practice owners need to balance their global investment portfolio to protect it from untoward events, and manage their practice like the investment it is. VIDEO: Tom Kendall, DVM, on practice consolidation and more
Publish Date - 07/02/2010
In these videos, Tom Kendall, DVM, of Arden Animal Hospital in Sacramento, Calif., discusses the future of veterinary practice mergers and consolidation; internships, externships and mentors for veterinary students, and more. VIDEO: Karen Szymanski, PhD discusses change
Publish Date - 07/01/2010
In these videos, Karen Szymanski, PhD, co-owner of Gateways Learning, Inc., talks about change and how it affects us.VIDEO: Hal Taylor, DVM, talks about managing multiple practices and other topics
Publish Date - 06/30/2010
In these videos, filmed at AAHA's 2010 Yearly Conference in Long Beach, Calif., Hal Taylor, DVM, shares his insight on the future of consolidation, managing multiple practices, the importance of practice management software and more. VIDEO: Phil Homsey, Esq., on "When is consolidation right for your practice?"
Publish Date - 06/29/2010
In these videos, attorney Phil Homsey, owner of the Law Offices of Philip R. Homsey II, Esq., shares his knowledge on the topic: When is consolidation right for your practice?House approves small business tax breaks
Publish Date - 06/16/2010
The U.S. House of Representatives approved legislation to eliminate capital-gains taxes on some stock investments for small businesses, The Wall Street Journal reports. Advice on how to profit from commercial real estate
Publish Date - 06/14/2010
An overview of how business owners can benefit from owner-occupied, single-tenant commercial real estate, and offers practical advice on how to enter this potentially lucrative investment.No income tax on health care
Publish Date - 06/11/2010
If you’ve received a many-times-forwarded email that warns about a new tax on the health care premiums your employer pays for you: Relax. It just another Internet scare.Ch-ch-ch-ch-Changes
Publish Date - 06/07/2010
Strategy begins with recognizing the existing situation and your personal response to it.Economic Bulletin: Why now might be the best time to sell a practice
Publish Date - 05/27/2010
Many of us know a colleague who considered selling their practices in 2009, but then decided to put it off until the economy "turns around.” The turth is that right now may in fact be the best time to sell your practice.Small business credit card rates up 13.7% in last 6 months
Publish Date - 05/21/2010
In the last six months, rates for small business credit cards have risen much faster than those of consumer cards. Resources for combating bullying
Publish Date - 05/17/2010
Most of us will encounter a bully at some time in our career. But what is bullying, exactly? Tweeting ins and outs
Publish Date - 05/07/2010
Do you tweet about your practice? The popular social media website Twitter is a great way to gain visibility.Trends 2009 Practice Management Software Buyer's Guide
Publish Date - 05/03/2010
A panel of vendors offers insider tips for using software to boost productivity and efficiency.Freddie Mac CEO shares leadership strategy
Publish Date - 04/30/2010
What can a veterinary practice learn from a mortgage giant like Freddie Mac? Font change can save money on printing costs
Publish Date - 04/08/2010
Everyone is looking to cut costs these days, but you probably never considered a font change to boost savings. Understand the four information circulatory systems in business
Publish Date - 04/06/2010
Understanding information flow and communication methods within a business is the key to effecting real change.Use social media to its full potential
Publish Date - 04/02/2010
Social media - websites such as Facebook and Twitter - are being used by many businesses as just another way to try to sell things to consumers. But, according to an article on the Harvard Business Review's blog, this is not the correct way to use them.
Larger monitors could boost productivity
Publish Date - 03/12/2010
Computers are always getting faster, but which part of the computer is most important to upgrade? Most U.S. workers report to work when sick
Publish Date - 03/11/2010
Workers in the United States say they continue to go to work when sick despite widespread news reports about the H1N1 flu virus and a growing list of flu-related illnesses. Avoid interview pitfalls
Publish Date - 03/04/2010
Some seemingly innocent interview questions may be inappropriate and even illegal. Veterinarians Earn Disproportionate Share of OTC Market
Publish Date - 03/03/2010
Sales of OTC medications and supplements are on the rise, with veterinarians cornering 17% of the market for OTC medications and supplements. That’s about twice the profession’s share of pet-food sales, according to a study published in 2008 by Packaged Facts.
That’s as it should be, said Bob Fountain, president of Fountain Agricounsel, in a tough-luck message to retailers. Economic Bulletin: Is the market for veterinary practices turning around?
Publish Date - 03/02/2010
The recession has hammered everything from jobs to housing prices to retirement savings. What about the market for veterinary practices?Tips for Taxes: 2010 and Beyond
Publish Date - 03/01/2010
Higher taxes are coming. Plan your tax-saving strategies now. From dividend timing for closely held C corporations to Roth conversions to charitable contributions, The Wall Street Journal has tips for you."Try before you buy" pays dividends
Publish Date - 02/25/2010
Four years ago, Santa Cruz Veterinary Hospital in Santa Cruz, CA, was having a difficult time attracting and retaining staff members. So Molly Lyons, the hospital’s new practice administrator, overhauled their approach to recruiting and staff development.Dermatology Case Studies
Publish Date - 02/22/2010
Test your dermatology skills with these 32 interactive case studies in dermatology from Oklahoma State University. These are useful for technicians and recent DVM graduates interested in testing their knowledge of how to recognize common conditions. Instructions and hints from experts are included.
Show and Tell Wins Referrals
Publish Date - 01/21/2010
Tuesday morning is "show and tell" time for techinicians visiting Arizona Veterinary Dental Specialists in Glendale and Scottsdale, Ariz.Economic Bulletin: Cutting Costs Without Sacrificing Your Standard of Care
Publish Date - 11/21/2009
Whether your ultimate goal is to make millions or a comfortable living while providing exceptional care to your patients, cutting costs, or more appropriately managing costs, is a key contributing factor.
Report: Most physicians will use Web as primary work resource by 2012
Publish Date - 11/12/2009
A market research firm is estimating that more than 80 percent of physicians will be using smartphones at work by the year 2012. Countdown to Conference: Networking for Introverts
Publish Date - 11/11/2009
Networking is a one of the chief benefits of attending a small conference like AAHA's. Shy? Use these tips to make the most of your visit to Long Beach this year.The Computer in Your Practice:
The Next Five Years, by John W. Albers, DVM
Publish Date - 11/01/2009
This article first appeared in Trends magazine, April 1985. It is reprinted here as Trends celebrates its twenty-fifth anniversary.Economic Bulletin: Drive Revenue Through Pricing – AAHA Veterinary Fee Reference
Publish Date - 10/26/2009
This article addresses the need for fee increases, making adjustments for “shoppable” items, making sure fee increases translate to commensurate revenue increases, common errors in fee capture, what constitutes a “fair fee,” and discussion of a valuable veterinary industry fee resource, the AAHA Veterinary Fee Reference.Preserve and Strengthen a Business Partnership
Publish Date - 10/26/2009
A 10-step process, with an example to follow, when faced with the challenge of resolving conflicts that threaten a business partnership.How to Optimize the Performance of Employees with Adult ADHD
Publish Date - 10/20/2009
ADHD adults bring many positive attributes to the workplace; they can be highly intelligent, creative, and outside-the-box thinkers. They may also have high energy levels, be very persistent, and take risks. This article explores elements of ADHD and offers practical tips to help managers optimize their performance.Practice Management Groups: Flexing the Muscles of Collaboration
Publish Date - 10/19/2009
Practice operators and managers put their heads together to solve problems, share knowledge and skills create tools -- and overcome isolation.10 Mistakes that Drive Away Disabled Clients (video)
Publish Date - 10/12/2009
ADA experts talk about common mistakes that small business owners make when considering ADA compliance. The first mistake: Underestimating the market.Economic Bulletin: Taking quality care to the next level through compliance
Publish Date - 09/18/2009
In 2009, the American Animal Hospital Association (AAHA), supported by Pfizer Animal Health, conducted a national research project, combining surveys and interviews, to quantify practice team improvement of pet care compliance and examine pet owner adherence to recommendations and direction for dispensed or prescribed medications. NCVEI, VetPartners launch new benchmarking tools for referral practices
Publish Date - 09/15/2009
The National Commission on Veterinary Economic Issues (NCVEI) and VetPartners has announced the launch of a new set of tools to track financial and operation data for referral practices. How to Use a Quick-Response Code
(also called 2-dimensional Code)
Publish Date - 09/01/2009
That square blot is a Quick Response (QR) code, or 2-D code. Embedded in it is the web address for the Trends online sustainability page. This blot was printed in the Sept/Oct 2009 issue of Trends magazine to link readers to additional resources about sustainability posted on Trends online.Satisfaction is key to keeping clients
Publish Date - 08/21/2009
According to an article in the Harvard Business Review, 40 percent of customers who have through bad experiences stop doing business with the company that provided that experience.Economic Bulletin: Leaky Revenue—Capturing Discounts and Missed Charges
Publish Date - 08/15/2009
It is not uncommon for 5-10 percent of gross revenue to be lost via discounts or missed charges in the average practice. Harvard's 18-Minute Plan for Managing Your Day
Publish Date - 07/31/2009
Creating habits or rituals makes effective time management possible.Turn uncertainty into opportunity
Publish Date - 07/20/2009
A new book describes how businesses can turn uncertainty from a threatening concept into a positive thing. Economic Bulletin: Using Metrics to Identify SWOT in Your Practice
Publish Date - 07/15/2009
Many practices are experiencing a drop in revenue this year for the first time in a long time (maybe ever). Case Veterinary Celebrates 100 Years of Breaking New Ground
Publish Date - 07/11/2009
As it celebrates its 100th anniversary this year, Case Veterinarian Hospital continues to be progressive. Treatments offered include digital dental x-ray, laser surgery, endoscopy and laparoscopic surgeries. The award-winning practice also ensures it follows the highest industry standards by being certified by the American Animal Hospital Association (AAHA).The Great Divide Small Business Advertisers and Consumers Fail to Connect on the Internet
Publish Date - 07/08/2009
What's the address? How do I get there? How late are they open? When small business owners seek information, they go online to get answers. Likewise, when seeking information about specific goods or services, they do preliminary shopping online -- even if they buy in the bricks-and-mortar establishments. So why do small business owners refuse to maintain websites for their own business?Your Facility Is Your Brand
Publish Date - 07/02/2009
At Desert Animal Hospital in Palm Springs, California, the design clearly conveys this AAHA-accredited hospital’s commitment to excellence.Harvard Business Advice on Green Strategy
Publish Date - 06/26/2009
The critical distinction here is between costs and investments. ... The logic for going gree is no different from the logic for pursuing other business strategies. Companies look to drive profitability, innovation, customer loyalty, employee engagement, and so on. But unlike with most other strategies, the external forces driving green thinking make this topic unique and unavoidable.Planning for the "New Normal"
Publish Date - 06/23/2009
In the "new normal," a few things seem clear. The consumer is now in charge. And the consumer will continue to have emotional needs as well as functional requirements. The companies that recognize this and act accordingly will be the ones that will prosper. It's a daunting challenge, to be sure, but it's also a singular opportunity.
Washington State Awards Stars to Green Practices
Publish Date - 06/19/2009
Washington State's EnviroStars program awards 3-5 stars to businesses that reduce, reuse, recycle and properly dispose of hazardous waste. Renton Venterinary Hospital, an AAHA member, received 5 stars. Learn more about Renton Veterinary Hospital and Washington state's other stellar veterinary practices.Sun, Wind, Manmade Swamp Save 81% on Energy for Kennel
Publish Date - 06/18/2009
The award-winning American Foundation Dog Adoption Park (Las Vegas, Nevada) built its facility around sun and wind power—and a manmade swamp. See the pictures and read a description from the American Institute of Architects.Green and Gold: Oldwick Animal Hospital Goes for Top LEED Honor
Publish Date - 06/16/2009
The Oldwick (N.J.) Animal Hospital is LEED-certified and is seeking GOLD status from the US Green Building Council. Dedicated owners built the facility around green technologies and practices, including using geothermal heat as the facility's primary heating and cooling source.
Read more.Economic Bulletin: Is Your Practice Financially Healthy?
Publish Date - 06/15/2009
Understanding the financial health of your practice is paramount to managing and maintaining a successful operation. Protecting Personal Information: Tutorial
Publish Date - 06/15/2009
Learn more about protecting client and employee data with this interactive tutorial from the Federal Trade Commission.Give Freebies, Not Discounts
Publish Date - 06/10/2009
To attract cost-conscious consumers, offer free amenities while holding the line on pricing for core products and services.Bad times call for good leaders
Publish Date - 06/04/2009
During hard economic times it is crucial to be a good leader. An article in the Harvard Business Review has identified the top 10 “fatal flaws the derail leaders.” Benchmarking New Associates’ Productivity
Publish Date - 05/29/2009
Setting goals for associates’ productivity pays off for associates and for practices.Compliance: Taking Quality Care to the Next Level
Publish Date - 05/25/2009
In 2008, the American Animal Hospital Association, supported by Pfizer Animal Health, conducted a national research project, combining surveys and interviews, to quantify practice team improvement of pet care compliance and examine pet owner adherence to recommendations and direction for dispensed or prescribed medications. Managing Staff Overtime
Publish Date - 05/22/2009
Scheduling employees, like everything in your practice, works better when you have a clear strategy.Turn queries into customers
Publish Date - 05/20/2009
Your website can be a huge e-mail generator. But don’t let the volume of e-mails get you down. Is Your Clinic Accident-Proof?
Publish Date - 05/18/2009
Experts point out trouble spots and tips for safety.Focus on the negative
Publish Date - 05/16/2009
For businesses, what to do during a recession may not be as important as what not to do. Economic Bulletin: Doing Well in a Tough Economy
Publish Date - 05/15/2009
The long-held belief that companion animal veterinary medicine is “recession resistant” or even “recession proof” is being tested. What should you do?Tackling Technophobia / PLUGGED IN
Publish Date - 05/15/2009
Focused dedication to the learning process is critical for the tech-averse to gain confidence with new applications.FREE Online Training from the SBA:
How to Prepare a Loan Package
Publish Date - 05/14/2009
Need a loan now? Lenders are extending credit to small business owners who can build a good case for need, time frame, and credit worthiness.It’s not about the layoffs
Publish Date - 05/13/2009
Consultant Susan Reid offers 10 strategies for small businesses that can help you stabilize during the recession. AVMA schedules additional Red Flags webinars
Publish Date - 05/12/2009
The AVMA is providing a series of free webinars for veterinary practices before the Aug. 1 Red Flags rule enforcement deadline. The Value of Compliance
Publish Date - 05/08/2009
Economic hard times are a call to action to increase the compliance of each and every client currently on your roster.Communication Case Study/Front Office Staff as Sales Staff
Publish Date - 05/04/2009
Just two years ago, business was brisk at Detroit’s Motor City Pet Hospital. The two-doctor practice averaged 50-55 patients per day and generated a tidy ancillary income selling specialty pet food, grooming aids and toys. Now, with the recession in full swing, the small practice was lucky to see 10 patients per day, and Sarah, Motor City’s front desk manager, was often idle.Encouraging absenteeism in a pandemic may be beneficial to your practice
Publish Date - 04/30/2009
With the threat of a swine flu pandemic looming on the horizon, now is a good time to think about a preparedness plan for your practice. Team building in the dirt
Publish Date - 04/22/2009
An Oklahoma veterinary hospital has found an innovative way to build community among its staff. Argus releases guide to coping with pet illness, loss
Publish Date - 04/16/2009
Colorado State University’s Argus Institute has released a guide to help clients cope with the illness and death of their pet. Concentrate on 'core business' to survive downturn
Publish Date - 04/08/2009
Concentrating on your core business will dramatically improve your odds of surviving the recession, according to downturn strategist Darrell Rigby. Trends Executive Edge PowerPoint
Publish Date - 04/02/2009
PowerPoint slides from "Trends Executive Edge: Crunch and Grow Your Numbers.”Outsiders help groups solve problems
Publish Date - 04/01/2009
A new study from Brigham Young, Northwestern and Stanford university researchers suggests that teams with a “socially distinct newcomer” can solve problems more efficiently than socially homogenous groups. Down at the half? It could be just what you need
Publish Date - 03/19/2009
What has March Madness got to do with practice management? Plenty, say a pair of professors from the Wharton School of the University of Pennsylvania. Reps to the rescue
Publish Date - 03/11/2009
I have to confess, when I first started in practice, I perceived sales reps as a nuisance, always dropping by at the wrong time. Today, the friendly, smiling faces of our reps are well known and welcome in the back treatment area of our hospital. NCVEI on ‘weathering the economy’
Publish Date - 03/03/2009
NCVEI offers advice on how to get through bad economic timesGet ready for new Red Flag Rules
Publish Date - 03/02/2009
New ID theft rules will be enforced as of May 1, 2009. Medical Record Retention: One Question, 50 Answers
Publish Date - 02/27/2009
How long should you keep medical records? That depends. Get the broad picture plus a state-by-state list.When goals go wrong
Publish Date - 02/27/2009
Setting goals is not always a good thingClients reluctant to see specialists
Publish Date - 02/26/2009
Bad economy means clients are more reluctant to use expensive specialists |
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