What Would You Say to These Clients?
Confident Conversations about Pain Management
As clients learn there are options for treating pain in their pets, veterinarians are fielding more questions—and better-informed questions--than ever before.
TRENDS online asked two nationally recognized pain management experts--Robin Downing, DVM, and James S. Gaynor, DVM, MS--to give us some tips for addressing clients’ concerns while steering the conversation back to its higher purpose: the best possible care for the pet.
Dr. Downing is an affiliate faculty member at Colorado State University, the president of the International Veterinary Academy of Pain Management, and a Veterinary Medicine Practitioner Advisory Board member.
Dr. Gaynor is a Diplomate of the American College of Veterinary Anesthesiologists and the American Academy of Pain Management. He is also a certified veterinary acupuncturist.
The result?
An informal educational package you can use to boost communication skills. Check out the Confident Conversations about Pain Management, then take the quiz, What Would You Say to These Clients about Pain Management?, to test your skill.
Staff training tip:
- At an all-staff meeting, ask two or three staff members to name the most challenging comment or question they have fielded about costs.
- Discuss possible responses.
- Distribute the Confident Conversations about Pain Management Tip Sheet.
- Review the tips together and revisit the responses suggested earlier.
- Using a computer with Internet connection and a projector, project the What Would You Say to These Clients? quiz and have staff take the quiz together.
OR
- Encourage staff to take quiz independently.
- At the next staff meeting, pose questions to random staff members for their on-the-spot replies.
Development of this FAQ was supported by an educational grant from
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